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Privacy Policy

Information on the processing of personal data pursuant to arts. 13 and 14 of the EU GDPR 679/2016 ("GDPR")

The EU GDPR 679/2016 aims to ensure that the processing of personal data is carried out in compliance with fundamental rights and freedoms, as well as the dignity of the data subject with particular reference to privacy and personal identity and the right to data protection. Pursuant to articles 13 and 14 of the GDPR, AL LAGO SNC (as Owner and Person in charge of personal data protection) provides this information to describe the processing of personal data collected by the site currently available at the URL ("Site"). It also provides the purposes and methods of processing and security measures taken to ensure confidentiality in full compliance with the applicable law. In general, the Company processes personal data when users browse the Site, send requests via e-mail and when requests are sent by the site from the "Contact" area. In some sections of the Site, the User can enter the data of the Customer who placed the order by filling in their name on their behalf and filling in the form containing the fields regarding personal data. The Data of the User and of the Customer will be used by the Owner exclusively for the purpose of fulfilling the request sent on behalf of the Customer and / or the User.

1. Data Controller

AL LAGO SNC, with registered office in Cares, 38071 Comano Terme (TN - Italy) is the owner and responsible for the processing of personal data.

2. Type of data processed

AL LAGO SNC can collect the following types of data: 2.1 Requests related to the services offered in the CONTACT section: When filling the online contact forms available in the site Contact section, the User and / or the Customer will be asked to provide some personal data, such as e.g., name, surname, email address, telephone number. These data are necessary in order to respond to the specific request of the User and / or the Customer, who, depending on the message indicated in the contact form, can have any of the following subjects: - request for a quote or an appointment; - information on the delivery, maintenance and care of the purchased products and / or, in general, information on the products purchased at the points of sale; - information on promotions at the points of sale and on products; - suggestions to improve the site; Failure or incorrect indication of the data to be indicated on the contact form prevents the Owner from giving feedback to the request forwarded. On the other hand, providing data in fields which are not marked by an asterisk, even if useful to facilitate the relations with the owner, is optional. Failure to provide information does not affect the response to the request of the User and / or Customer. 2.1 Navigation data The computer systems and software procedures used to operate the Site acquire, during their normal operation, some personal data whose transmission is implicit in the use of internet communication protocols. Such information is not collected to be associated with identified individuals, but by its very nature could allow users to be identified. This category of data includes the IP addresses or the computer domain names used by the users connecting to the Site, the Uniform Resource Identifier (URI) addresses of the requested resources, the request time, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the response status given by the server (successful, error, etc.) and other parameters related to the operating system and the user's computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the Site and os checking its correct functioning. These data are deleted immediately after processing.  2.5 Cookies Cookies collect information including data that may potentially allow the identification of an interested party. For the processing of data through cookies, please read the related policy.

3. Method of data collection

The data are collected directly by the interested parties when they browse the Website, send emails or communications to AL LAGO SNC through the contact section ("Contact Section").

4. Purpose and legal basis of data processing is the retention period

4.1. To respond to requests received through the communication channels published on the Website ("Contact" section). The legal basis of this treatment is the legitimate interest of AL LAGO SNC to communicate with the public and and answer requests from potential customers, suppliers and other interested parties. The retention time of such data is equal to the time necessary to process the request. This retention period may be longer if the subject concerned is the subject of another specific treatment. The legal basis for this treatment is carrying out pre-contractual obligations. 4.2. To allow the Customer to contact the Data Controller after the purchase of a product ("Contact" section). The legal basis of this treatment is the legitimate interest of AL LAGO SNC to communicate with the public and to meet and respond to customer requests in the after sales phase (for example, to follow the process of delivering orders during processing, requesting information and assistance). The retention time of this data is 10 years. The legal basis for this treatment is carrying out contractual obligations. 4.4. To prevent or control illegal conduct or to protect and assert rights. For example, AL LAGO SNC could use the data of the interested parties to prevent offenses or violations of intellectual / industrial property rights (including third parties) or cyber crimes or crimes committed through telematic networks. The legal basis of this treatment is the legitimate interest of AL LAGO SNC as data controller. The data retention period is equal to the time reasonably necessary to assert the rights of AL LAGO SNC from the time when AL LAGO SNC become aware of the actual or possible wrongdoing. With regard to the aforementioned purposes, the processing of personal data takes place using manual, computerized and telematic tools with the aim of carrying out the aforementioned specific goals, and, in any case, of guaranteeing the security and confidentiality of the data in compliance with the law.

5. The rights of the interested party.

The User and the Customer can contact AL LAGO SNC to exercise the rights referred to in articles 15 and following of the GDPR and, in particular, request access to their personal data, know the existence of their data, request rectification, cancellation or limitation of treatment, oppose the processing and request the portability of their data. The User and the Customer may also revoke the consent at any time (this will not affect the lawfulness of the treatment based on the consent given prior to the revocation). When exercising the right of access, the User and the Customer can request information on who handles their data, for what purposes and for how long, with whom the data are shared and if they are transferred to third countries, and may also request not to be subjected to automated treatments such as profiling. The User and the Customer have the right to file a complaint with the Authority for the Protection of Personal Data and to ask the Data Controller, at any time, information about the data controllers and the subjects authorized by the Data Controller to process data. The User and the Customer can exercise their rights by contacting AL LAGO SNC (at the addresses indicated above).

6. Where data is processed - Data transfer

The Data are processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located. The data being processed are stored at AL LAGO SNC in Italy. The data may also be stored in the European Union by suppliers of AL LAGO SNC to which the data are transmitted on the basis of the signing of contracts pursuant to art. 28 GDPR with standard contractual clauses in accordance with the decision of the European Commission relating to the protection clauses or by virtue of an adequacy decision by the European Commission on the level of data protection (Privacy Shield).

7. Sharing data - recipients of data

Data can be shared: - with internal divisions: in accordance with theAL LAGO SNC policy the data may be communicated by AL LAGO SNC from one division to another; - with subjects who may become aware of it, as "Data Processors" to whom the Controller entrusts certain processing activities related to the purposes described in paragraph 4 above (eg transporters, freight forwarders, consultants, companies responsible for sending communications, to verify customer satisfaction, to carry out surveys, etc.); - with service providers: AL LAGO SNC uses third-party services (cloud, content management system, analysis, hosting, navigation functionality) that operate as data controllers according to agreements in compliance with art. 28 GDPR. When these providers operate from a third country, they do so on the basis of standard contractual clauses in accordance with the European Commission's decision regarding protection clauses or by virtue of a decision by the European Commission on the level of data protection (Privacy Shield) . These subjects acquire only the personal data necessary for the performance of their functions and can use them only for the purpose of performing these services on behalf of AL LAGO SNC or to comply with legal regulations. The updated list of third-party suppliers, operating as data processors pursuant to art. 28 GDPR, is available by request at [email protected]. - with judicial authorities and administrative bodies: where permitted or required by the law, AL LAGO SNC may share the data requested by the judicial authority, by an administrative body or by a government body in order to protect or exercise the rights of AL LAGO SNC or third parties, or to comply with legal obligations.

8. Changes to the information

This information may be amended to reflect legislative and technological changes, changes in the collection and use of data, commercial initiatives or to allow us to add new features. In case of modifications, AL LAGO SNC will notify the User and the Customer: (i) through an announcement published on the main page of the Site and / or (ii) adopting any other action that AL LAGO SNC will consider appropriate. The User and the Customer are invited to consult the Site periodically for updates. Any changes made will take effect from the moment of their publication, and browsing the Site after such time will be considered as an acceptance of these changes. Last updated 23 October 2018

Cookie policy


Cookies are small strings of text sent to your browser by a web server and stored on your computer every time you visit a website. In most browsers, cookies are enabled by default. At the end of this text you can find information on how to change your browser settings about storing cookies on your computer. Cookies are not harmful either for you, for your computer or for your device. In the cookies that our site generates we do not store personal or profiling information, such as private details or payment methods, but we only use encrypted information collected for the purpose of improving your visit on our site. With this information we want to clarify the cookie issue, which is often the subject of misunderstanding. If you need more information on this topic, you can visit and We therefore reserve the right to use cookies with the consent of the users, if established by law, with the aim of making it easier and more enjoyable to browse our site and customize the experience of our users. We also use similar systems with the purpose of collecting data and information on the use that users make of our site and on the visitors' habits, for statistical or security purposes, by recording data such as the IP address, the browser used and / or other web pages visited.

Types of cookies

Here is a quick explanation of the types of cookies we use and how and why we do it.

- Essential cookies and navigation: These cookies are for users to move around our site and to use its functionalities. They are necessary to keep track of the movements of the individual user in order to provide everyone with a service that is consistent with their habits and to give access to the various areas of the site, such as restricted areas.

- Performance cookies: Performance cookies collect information about user habits on websites, such as the most visited pages. Their use is limited to the performance and improvement of our website. These cookies do not store identification data of individual users, but only aggregate and anonymous data. These cookies can be permanent or temporary, first- or third-party.

- Functionality cookies: These cookies allow us to keep track of the choices of users who visit us (for example, user names or languages). These cookies can be used to provide services requested by the user, such as accessing a video or inserting a comment, or to avoid offering that user a service previously rejected. The information used by these cookies is anonymous and does not allow to track users' browsing on other sites other than ours. These cookies can be permanent or temporary, first- or third-party.

- Advertising cookies These cookies are used to manage advertisements and allow users to show content in line with their needs. Advertising cookies are also used to manage advertising on our website. These cookies are placed by third parties, such as advertisers, advertising companies, and may be permanent or temporary.

Other third-party cookies

On some of our site pages, content of third-party services may have been included, such as videos (YouTube videos for example) or Social Network services (such as Facebook or Twitter). We can not control or restrict the cookies used by these services, so we invite users to inquire directly on the site of these third parties.

How can I disable cookies?
Most browsers are set to accept cookies automatically, but you can disable this feature and restrict, block or delete cookies. We therefore recommend, for a better user experience, not to disable the use of cookies. If you still want to limit the use of cookies, follow the detailed instructions for most browsers on the market:

Microsoft Windows Explorer:

Mozilla Firefox: US&redirectslug=Cookies

Google Chrome:


Apple Safari:

Safari iOS (iPhone, iPad, iPod touch):

If your browser is not listed, you can use the "Help" function to find the necessary information in order to disable the use of cookies. To disable analytical cookies thus preventing Google Analytics from collecting your data, you can download a small piece of software and install it on your PC. It is an additional browser component which deactivates Google Analytics and can be found on

The website uses cookies and similar technologies to guarantee the correct functioning of the procedures and to improve the experience of using online applications. This document provides detailed information on the use of cookies and similar technologies, on how they are used by AL LAGO SNC and how to manage them.


Cookies are used for different purposes, have different characteristics and can be used both by the owner of the site that the user is visiting and by third parties. The main categories in which cookies are subdivided are the following:

• Session or permanent cookies. Cookies may expire at the end of a browser session (the period in which users open a browser window and close it) or they can be stored for a longer period of time. Session cookies allow websites to link the actions of a user during a browser session. Session cookies expire when the browser session ends. Persistent cookies are stored on a user's device between one browser session and the other, for variable periods of time, and allow to store the user's preferences or actions concerning a specific website.

• Technical cookies. These cookies are essential for the good functioning of the site. The duration of these cookies is strictly limited to the work session - once the browser is closed, they are deleted. For the installation of these cookies, the prior consent of users is not required when the cookies are used directly by the site operator.

• Profiling cookies. Profiling cookies are designed to create profiles related to the users and are used in order to send advertising messages in line with the preferences expressed by the users when surfing the internet. Due to the particular invasiveness that such cookies may have in users’ private spheres, European and Italian legislations aim at informing the user adequately about the use of cookies through a brief statement (banner) and an extended statement on the site. In this regard, users must express their declared consent the first time they visit the site. This consent can be expressed in a general manner, by interacting with the brief information banner when opening the site and following the instructions contained in this banner, or it can be provided or denied manually. This consent is tracked on the occasion of later visits. However, the user can at any time revoke all or part of the consent already expressed.


A cookie is "first party" (first party cookie) or "third party" (third party cookie) depending on the website or the domain it comes from. First-party cookies are, basically, cookies which are set and managed by the site owner. For these cookies, the obligation to inform, acquire any prior consent and/or possibly block cookies is the responsibility of the site owner. Third-party cookies are cookies set by a domain other than the one visited by the user. For these cookies, the obligation to inform and the indication of how to consent and/or block cookies is up to the third party, while the owner of the site is only required to enter the site link to the site of the third part where these elements are available. The management of information collected by "third parties" is governed by the relevant information that users should read. Their use on the users' devices is forbidden if users have not been adequately informed and have not given a valid consent according to the opt-in technique. These types of cookies are, in turn, divided according to the functions they perform, i.e.: Analytics cookies are used to collect and analyze statistical information on accesses/visits to the website. In some cases, when associated with other information such as credentials entered to access restricted areas (e-mail addresses and passwords), such cookies can be used to profile users (personal habits, visited sites, downloaded contents, types of interactions etc.). Widgets. All graphical components of a user’s program interface fall into this category. They aim at facilitating users in interacting with the program itself. E.g., facebook, google +, twitter cookies are widgets. Advertising. Cookies used to advertise on a site fall into this category, such as Google and Tradedoubler . Web beacons. These are for instance code fragments that allow a website to transfer or collect information by requesting a graphic image. Web sites can use web beacons for different purposes, such as analysing the use of websites, controlling activities and reporting on advertising and personalizing advertisements and content.


Below, the site owner,AL LAGO SNC SRL, with registered office in Cares, zip code 38071, Comano Terme (Trento - Italy), (hereinafter referred to as “Owner"), provides users with all the information on cookies installed on the website (hereinafter referred to as "Site") and the necessary indications on how to manage their preferences on cookies.


The cookies used by the Owner on the Site are primarily of a technical nature and can be divided into the following sub-categories:

• navigation cookies, by means of which one can save their browsing preferences and optimize their browsing experience • functionality cookies, used to activate specific Site functions and necessary to provide the service or improve it. These cookies do not require the prior consent of the User in order to be installed and used, as it is sufficient to display this information.


The Site Owner also uses third party technical cookies, namely Google Analytics, in order to analyze Users’ use of the Site and to optimize it. For detailed information about the aforementioned cookies, it is advisable to consult Google privacy policy, whose link is shown below, in which the user can receive information on their processing.

GOOGLE ANALYTICS Cookie analytics allow us to understand how the site is consulted by users. By using these cookies, information on Users’ identity or any personal data are not collected. The information is processed in aggregate and anonymous form.

Explicit function Link to the information
Third-party tracking cookies used for visit analysis
Third-party tracking cookies used to distinguish Users
Tracking cookies used to analyze users' visit time
Third-party tracking cookies used to verify users’ origins
Third-party tracking cookies used to distinguish Users

It is specified that the information acquired from the cookies mentioned above are previously made anonym, that is before the data is sent to the third-party owner. Users can manually disable the action of Google Analytics by installing on their browser the opt-out component provided by Google To disable the action of Google Analytics, please visit the link below:


This site uses Google Maps, a geographical map service by Google Inc. It allows us to provide detailed information on how to find our stores. As regards the use of cookies by Google Maps and how to check them, please visit its official link:


In addition to what mentioned in the previous paragraph, as for disabling cookies by accessing the link with third-party privacy policy, users can manage their cookie preferences directly in their browser and prevent – for example - that third parties install cookies. Through browser preferences one can delete previously installed cookies. It is important to note that by disabling all cookies, the functioning of this Site may be compromised.

You can find information on how to manage and/or block cookies in your browser at the following addresses:

Microsoft Windows Explorer:

Mozilla Firefox: US&redirectslug=Cookies

Google Chrome:


Apple Safari:

IOS Safari (iPhone, iPad, iPod touch):

If your browser is not listed above, you can use the "Help" function in order to learn how to disable the use of cookies.